Shipping & Returns

SHIPPING POLICY:

Note: WE CANNOT ACCEPT C.O.D SHIPPINGS.

Destination of Delivery
We offer shipping to US, CANADA, UK, most European countries (central, west & north), Australia and New Zealand via Chinapost EMS, it is fast and secure!

Time of Delivery
Please allow up to 2 days (48 hours) for the orders to be processed and shoes to be ready for delivery after the payment is received, and another 5-14 working days (excluding weekends or Holidays) of delivery time. Normally it will take no more than 10 days, some might take longer due to the destinations or other unexpected issues, just be a little patient.

Out of Stock
If the shoes that the customers ordered are found out of stock, we will send the customers an email to ask for their second choice of different style, color or size at the same price or we can hold the money on the customer's behalf till we get the required shoes back to stock.

RETURNS POLICY:

Note: WE CANNOT ACCEPT C.O.D RETURNS.

All returns and exchanges are subject to prior approval by us. Any shoes found in condition other than original as when shipped by us, which may include customer's alterations, scratches, or any other damage which prevents the shoes from being sold "as new", will be subject to our discretion for acceptance, and if we believe that it cannot be made in "as new" condition, will be returned to the customer. All returns are subject to a 15% restocking charge if returned within 30 days of purchase date, no credit will be given if returned after 45 days. All returns should be insured. We are not responsible for shoes damaged or lost during shipping from the customer to us. The customers are responsible for all expenses (i.e. shipping charges) on returns and exchanges.

Exchange
All exchanges must be addressed within 5 days of receiving products, and can only be made if the shoes are factory defective and/or we made an error filling the customer's order. If the customers are exchanging for shoes of higher value then they must pay the difference. If the shoes are of lower value no credit will be issued.

Refund
We are unable to reimburse for any postage unless the shoes are factory defective and/or we made an error filling your order.And for all refunds there will be a $10 processing fee. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.

Unclaimed packages
Any returned unclaimed packages due to the invalid address the customer gave us will not be resent and no credit will be given back.